Q: Can I customize plush toys based on my own images or samples?

A: Yes. We accept customization with pictures, design drafts, or physical samples, and will evaluate feasibility based on design complexity.

Q: Is there a minimum order quantity for customization?

A: Yes, a minimum order quantity applies. The specific number depends on the style, size, and production difficulty. The larger the order, the better the unit price.

Q: Do you accept small orders for personal use?

A: We mainly focus on bulk orders, which are more suitable for wholesale, gifts, events, and brand IP projects. Small‑batch personal customization is available at a higher cost; please consult us for details.

Q: What is the customization process?

A: Confirm requirements → provide designs/pictures → quotation → confirm price and arrange sampling → approve sample → mass production → inspection and delivery.

Q: How long does sampling take?

A: Normally a few days to one week. Longer lead time applies for complex designs.

Q: Is there a sampling fee?

A: Yes, a sampling fee is generally required. It may be deducted or refunded when the mass order reaches a certain quantity.

Q: Can I revise the sample?

A: Yes. Before mass production, reasonable adjustments can be made to size, fabric, expression, color, etc.

Q: Can I choose the fabric and softness?

A: Yes. Various fabrics are available, including short plush, super soft velvet, and long plush. We can also adjust filling fullness and hand feel as required.

Q: What filling is used inside the toys?

A: High‑elasticity PP cotton is used, providing even filling, good resilience, and resistance to clumping.

Q: Can you add embroidery, logos, or clothing?

A: Yes. We support customization including embroidery, printing, patches, keychains, clothing, and accessories. Quotation is based on craftsmanship and quantity.

Q: Can you make specific shapes such as animals, characters, or IP images?

A: Yes. We can produce cartoon images, mascots, corporate IPs, school mascots, and more.

Q: How is the customization price calculated?

A: Price is determined by size, order quantity, fabric, and craftsmanship. Unit price decreases with order volume.

Q: How long does mass production take?

A: Normally one week to several weeks, depending on order quantity and production schedule.

Q: Does the quotation include packaging?

A: Normally simple packaging is included. Premium gift boxes or independent packaging are available at an extra cost.

Q: Can I see a sample before production?

A: Yes. Mass production will strictly follow the final approved sample to ensure consistency.

Q: Can I track production progress?

A: Yes. We will update you on the progress regularly and communicate promptly if any issues arise.

Q: What if quality problems occur in bulk orders?

A: Quality inspection is conducted before shipment. For issues such as loose threads, stains, or excessive shedding, please provide photos for resolution.

Q: Do you accept export or cross-border orders?

A: Yes. We accept both domestic and international orders and can arrange packaging and shipping according to client requirements.